With an architecture proven over 18 years and a fully integrated, scalable suite of solutions, PROGNOSIS is the preferred management tool of the world’s largest banks, aviation companies and airlines, retailers and educational institutions.
If the most trusted organizations in the world trust PROGNOSIS – shouldn’t you?
When you’re ready to deploy VoIP, it’s imperative that you perform a network assessment to ascertain your network’s readiness.
You need a tool that can look below the surface, that can simulate actual call traffic on your network, determine the shortcomings and points of potential failure, be easy to install and monitor, and you want all this without placing a strain on your resources.
PROGNOSIS can do all this and more.
PROGNOSIS enables you to make informed decisions about VoIP investments before spending money on network upgrades or pilot deployments
PROGNOSIS simplifies VoIP deployment by simulating actual VoIP traffic and recording the affect on the network in real time
Easy installation ensures low-cost, high-value information
Real-time results combined with flexible Microsoft Word report generation improves network administrator productivity
PROGNOSIS provides ongoing, post-deployment capacity reporting to ensure ongoing health of all network services
When pre-deployment assessment is crucial, PROGNOSIS is essential.
Whether you’re an enterprise charged with the provision of high quality IP telephony or a managed service provider delivering those services to multiple enterprises, PROGNOSIS IP Telephony Manager is the solution you need to optimize voice quality and to maximize reliability.
Unlike generic tools that may only monitor the network or provide event-driven alerts and limited system metrics, PROGNOSIS is a comprehensive solution that offers intelligent alerting, deep diagnostics and extensive reporting on all aspects of the system that may impact the quality of your IP telephony service.
PROGNOSIS enables support personnel to:
Reduce trouble tickets: A real-time view of voice quality and service delivery status provides pre-emptive insight into the critical factors that can cause problems. Diagnostic tools provide insight into the origin of issues, be it a phone, a call leg, a specific media board, or individual channel, allowing the helpdesk to sort and assign tasks, reducing rote investigation and mean time to repair.
Optimize resource utilization: The ability to correlate configuration and resource utilization ensures the reliability and efficient use of system components, trunks and gateways. Historical data allows administrators to perform trend analysis and capacity planning to limit unnecessary equipment purchases.
Reduce operating costs: Predicting the possibility of problematic network hops or over-utilized channels prevents outages that have a material impact on costs. Knowledge of underutilized trunks leads to the cancellation or redeployment of these channels and optimization of the associated monthly costs.
PROGNOSIS greatly simplifies the task of managing IP telephony deployments, providing a single window into your Avaya and Cisco IP telephony environments (with additional vendor platforms to come during 2007).
This eliminates the need to procure and maintain multiple tools and reduces the time and expense involved in training staff to use a variety of management solutions. Managed service providers also benefit by being able to design common or custom built service-level offerings to all of their customers, regardless of their IP telephony platform.
When you want a unified IP telephony monitoring solution that is both powerful and simple to use, and you want it all in a single package - you want PROGNOSIS.
The ability to understand service levels and capacity requirements has always been a fundamental and challenging necessity in enterprise telephony.
PROGNOSIS IP Telephony Management Reporter is an add-on* reporting software solution designed to address this need for network managers, operations managers, telecom managers and capacity planners within large enterprises and managed service providers.
Drawing on extensive performance metrics collected by PROGNOSIS IP Telephony Manager, this solution offers a choice of executive overview reports and more in-depth operational reports for problem troubleshooting and business usage trending.
Automatically generating and distributing Microsoft Word-based reports either at predefined intervals or on demand, PROGNOSIS IP Telephony Management Reporter gives visibility into utilization trends so you can effectively plan for future capacity needs and identify inefficient use of existing infrastructure.
These reports also provide a view into the history and occurrence of service level breaches, so you can uncover the impact on business and address these issues accordingly.
PROGNOSIS reports can be generated by any defined groups of devices or for specific customers, making it an ideal solution for managed service providers, hosted IP telephony providers, or ITIL-oriented enterprises.
When you’re looking for management-level insight into IP telephony utilization trends and service levels, PROGNOSIS is the reporting solution you need.
When it comes to monitoring your Cisco CallManager Express and Unity Expressdeployment, you need a comprehensive, yet easy to use solution.
You need a tool that can look below the surface, a pre-configured ‘out-of-the-box’ solution that is easy to install and can be monitored by even the most non-technical person, but still offers thorough metrics that technical staff need. You want to know at a glance the call quality and availability, even the utilization of mailboxes. And you want to see it on a branch level as well as for your entire network…
PROGNOSIS IP Telephony Express can do all this and more:
Tracks phone and device availability;
Identifies poorly performing components;
Alerts to service level breaches;
Reports on utilization trends over time;
Categorizes and manages devices by company and location;
Ensures that increasing bandwidth utilization does not compromise voice traffic;
Out-of-the-box management of the Cisco CallManager Express and Cisco Unity Express;
Simplified viewing of configuration and usage metrics;
Rapid troubleshooting across the Cisco Unity Express environment;
Manage provisioning and capacity planning; and
Ensure availability through real-time monitoring of all devices.
PROGNOSIS is the only management solution that supports Cisco CallManager Express and Cisco Unity Express.
PROGNOSIS for SRST provides you with fall-back management support for Cisco IP phones attached to a Cisco router on the local network. If Cisco IP phones lose contact with primary, secondary, and tertiary Cisco CallManagers, they establish a connection to a local Cisco SRST router to sustain the call-processing capability necessary to place and receive calls.
PROGNOSIS alerts you when the WAN link to the Cisco CallManager at the central site goes down, or when connectivity to the Cisco CallManager is lost. Your service provider, IS department, or voice and data administrator can also be alerted if the WAN link to the Cisco CallManager goes down, or if connectivity is lost.
With PROGNOSIS you can proactively monitor the performance of phones and SRST routers until the WAN link comes up, or until phones can register again with your centralized Cisco CallManager.
PROGNOSIS provides:
Out-of-the-box management of branch-office SRST environments
Monitoring and alerts to when an SRST is enabled
Monitoring of phones when they are routed through the SRST
Graphical displays with intuitive navigation
Immediate access to real-time metrics for performance monitoring and device fine-tuning
As with all PROGNOSIS solutions, PROGNOSIS for SRST is highly scalable and integrates with other PROGNOSIS products to provide comprehensive end-to-end IP telephony performance monitoring of centralized Cisco CallManager and survivable remote site telephony.
When it comes to managing a contact center, effective management reporting can make all the difference.
You need a solution to exponentially increase the value of the data provided by Cisco IPCC. A tool to look below the surface, and offer meaningful information in a language you understand. You want to know at a glance every detail of every call that comes in and goes out, and you want to combine both your Cisco IPCC and non-IPCC data…
PROGNOSIS IPCC Management Reporting can do all this and more.
PROGNOSIS is customized by the PROGNOSIS solutions group to supplement the standard WebView reporting tools in Cisco IPCC Enterprise and the two reporting plug-ins in Cisco IPCC Express.
PROGNOSIS solutions group consultants integrate PROGNOSIS IPCC Management Reporting into your contact center to provide the exact reports you need. These may include real-time wallboards, agent activity and end-to-end (cradle-to-grave) reports.
If you want reports that mimic the content and style of those produced by other contact center solutions, then PROGNOSIS IPCC Management Reporting will do that too.
Custom reporting can be created either on-site or via a remote connection, and is typically built and operational in a matter of days.
A simple, personalized solution is what you need to manage your contact center more effectively and efficiently. PROGNOSIS is the solution you're looking for.
Download the product sheet for PROGNOSIS IP Telephony Assessor