Using efficient pattern-matching techniques, each transaction is monitored and analyzed, and when a problem or suspect transaction occurs, PROGNOSIS creates an exception that can be automatically conveyed to a relevant business group for immediate action. PROGNOSIS even captures the primary account number (PAN) so you can instantly uncover which customer has been affected.

More importantly, PROGNOSIS greatly improves your ability to investigate suspect transactions while freeing up valuable resources from searching and analyzing historical data.

With every dollar lost to fraud costing a further two dollars to investigate, PROGNOSIS quickly pays for itself, streamlining your investigation processes and providing an efficient way to minimize clean up costs.

If you want to offer on-the-spot customer service; the capacity to instantly address technical issues; and the ability to detect fraud as it occurs, you want PROGNOSIS.

PROGNOSIS XPNET Manager is the foundation product for managing XPNET application environments. It collects and manages a comprehensive set of status, configuration, performance, and event information. This allows you to increase performance and availability of XPNET application environments. It increases processing efficiency and optimizes throughput by monitoring, identifying and correcting problems, or potential problems, before they affect your business.

For example, PROGNOSIS can automatically detect interchange lines that have become unavailable, a process queue that is too long, or a communications line that is underperforming. Whatever the scenario, PROGNOSIS puts you in control.

PROGNOSIS also provides visibility of the NET24 middleware environment upon which other payments and funds transfer applications are built, for example, i24 Internet Banking.

If availability and performance of your BASE24 and XPNET applications matter, you need PROGNOSIS.

Management reporting and capacity planning is simple with PROGNOSIS. In addition to monitoring your BASE24 application in real-time, you can display, graph, summarize and analyze historical data.

PROGNOSIS ATM Transaction Manager identifies real-time automated teller machine (ATM) transaction trends in ACI BASE24 environments. It does this by monitoring the number of approved and denied transactions across your ATM network.

These transactions can be broken down by financial institution ID (FIID) and combinations of many other factors to uncover the exact nature of problem transactions and to determine who is being affected.

PROGNOSIS monitors total ATM transaction and interchange response times in real time, allowing you to break down response times into components for detailed analysis. 

PROGNOSIS also monitors stand-in transactions for other institutions, so you can minimize your exposure to risk. You can identify the number of stand-in transactions over time, the relevant stand-in institutions, and when to escalate excess stand-in quantities.

PROGNOSIS identifies how business applications are affecting your technical components such as disk, and CPU (or visa versa) through real-time transaction throughput (TPS) monitoring correlated against system resource utilization. 

PROGNOSIS also identifies the occurrence of transaction reversals to understand the root cause of ATM transaction problems. When a transaction reversal is detected, PROGNOSIS determines where and why the reversal occurred, and its impact to you.

When you need to know instantly what your ATMs are doing, or not doing, you need PROGNOSIS to tell you.

PROGNOSIS ATM Incident Manager simplifies ATM problem management in ACI BASE24 environments, providing the information you need to enforce service level agreements (SLAs); to work more effectively with third-party service providers; and ultimately to optimize ATM availability.

Monitoring the status of your ATMs, PROGNOSIS automatically dispatches trouble tickets in a powerful two-way email process that allows service personnel to acknowledge receipt or update the status of tickets from their remote location.

Your third-party service providers can use this email capability to update their estimated time of arrival, to add commentary to a ticket, or to query the status of an ATM - all without human intervention.

PROGNOSIS makes it easy to monitor your most important ATM problems by flagging and escalating tickets that have exceeded defined SLAs. Every milestone in the resolution process is tracked.

Microsoft Word-based reports show you the causes of any downtime and the percentage of time your ATMs were available. These reports also highlight exceptions by ATM or service provider, giving you an effective way to identify service level breaches, and to measure and enforce SLAs.

PROGNOSIS handles large ATM networks with minimal overhead. Flexible XML-based configurations ensure the ATM resolution processes can be configured to suit local business processes. This is unique compared to other products that have the ticketing resolution process hard-coded into the business logic.

When you want fast problem resolution, you need instant fault alerting - you need PROGNOSIS.

PROGNOSIS POS Transaction Manager identifies trends in denied point of sale (POS) transactions in real time by monitoring the number of approved and denied transactions across your ACI BASE24 POS network.

These transactions can be broken down by financial institution ID (FIID) and combinations of many other factors to uncover the exact nature of problem transactions and to determine who is being affected.

PROGNOSIS proactively manages your POS resources and will generate an exception event if an abnormal transaction response code or excessive response time is detected, allowing you to identify and address the problem long before customers start complaining. PROGNOSIS monitors total POS transactions and interchange response times in real time.

This allows you to breakdown response times into components for detailed analysis.

Slow response times can be interrogated to determine whether the cause is a local problem or a slow responding institution.

By monitoring response times you can immediately identify problems that could potentially impact service level agreements. PROGNOSIS also monitors transaction throughput (TPS) in real time.

TPS information can be correlated against system resources to identify how business applications are affecting your technical components such as disk, and CPU, etc.

When you need fast and detailed POS transaction and status monitoring, analysis and reporting, use PROGNOSIS.